Fix: PlayStation Network Sign-In Failed PS4 & PS5 [EXPLAINED]

The “PlayStation Network Sign-In Failed” problem is reported by various PSN or PS4 users on the forum site. The PlayStation users are quite disheartened by the problem as they are unable to access their account and can’t play any game on their PS4 console.

It is seen that the PlayStation network sign in failed PS4 issue generally occurs due to the IP address issues like blocked IP addresses, slow internet, and network-related problems.

So, we had done our research and found the list of the possible solutions confirmed by the experts that works for you several affected users to troubleshoot the sign-in failed problem in PSN.

But, first, we suggest you check out the possible culprits that cause the problem as this helps you to fix the problem quickly.

So, without wasting time, let’s move further..!

What Causes “PlayStation Network Sign-In Failed” Problem?

The main reason responsible for the sign-in issues in PlayStation is the network issues. If you are using wifi to connect your console to the internet, use a wired connection. 

Despite this, there are other reasons as well for the PS4 not letting me sign in to PlayStation Network. 

Below has a look at some of  the common ones:

• Mismatched Login Details: It may happen that you have entered the wrong email id or password. First, check the usage of small and capital letters. Then, enter the correct email-id that has been used in creating the account.  If you forgot your password, you might use the ‘forgot password’ option and regain access via the code sent to your email-id. You may then set your new password again (and write it down somewhere so that it may help you next time).
• Due to Server Maintenance: When the server might undergo some maintenance, the PlayStation network sign-in failed message may pop up on your screen. so make sure to check if the PlayStation is ongoing maintenance or currently down. 
• Internet Connection Issues: Make sure that the internet connection is stable enough to allow the functioning of the PlayStation smoothly. Then, select your desired network and try again. Also, if you are using WIFI to connect your console to the internet, use a wired connection. You should also ensure that you are not in offline mode during this process.
• IP changed or banned by PlayStation: If you see the following code ‘WS-37337-3‘ appearing on your screen, it means that your IP address has been banned from further usage. This generally happens when the PlayStation network server AI’s detected some suspicious activity being exhibited on your device.

Now follow the solutions given to fix PSN sign-in failed error.

How Do I Fix PlayStation Network Sign-In Failed?

Solution 1: Set Automatic PS4 Login

Here it is suggested to save your credential for automatic login to your PlayStation. So, follow the steps to do so:

• Open PlayStation then choose Settings and choose the User option
• Then click on the Login settings > and tick mark the Log in PS4 automatically option
• Now reboot your PS4 console and sign in again.

Check if the sign-in failure to the PlayStation Network issue is fixed but then head to the next solution.

Solution 2: Update the PlayStation System Software

Many players confirmed updating the PS4 or PS5 system software to fix the PlayStation network sign-in failed problem.

So, here follow the steps to do so: 

• On your PS4 console, click on Settings
• Then click the System Software Update > Update Now

• And as the download process is complete > go through the System Software License Agreement > click Accept > press X button to save your details.

Try to restart your PlayStation after performing the steps and login into your PS4, and check if the PlayStation network sign-in failed error is fixed.

Now if you are seeing the error on PS5 then refer to the guide to updating PS5 system software, there are 2 different steps, visit the article – how to update the PS5 system software.

Solution 3: Modify your DNS Setting

The most possible reason for the PlayStation Network sign-in: failed is the blocked IP address. And for unblocking the IP address, you need to change the DNS settings. For changing the DNS settings, follow the steps shown:

• Go to your console Settings > Network > Internet Connection Setup > choose Use Wi-Fi > choose custom.

• Now choose the WIFI network according to your choice > and set the IP Address Settings as ‘Automatic.’

• Then, on the DHCP Host Name Service > choose the option Do Not Specify.
• And under DNS Settings > choose Manual and enter the given Google DNS and click Next
  • Primary DNS: 8.8.8.8
  • Secondary DNS: 8.8.4.4

• On seeing MTU Settings > choose Manual and set the value to 1456.
• Under Proxy Server > click Do Not Use > and click on Test Internet Connection.

And as the testing option is completed, check if the problem is resolved.

Solution 4: Rebuild the PS4 or PS5 Database

Rebuilding the database of the PS4 and PS5 is an easy way to fix various PSN related issues. So, it is worth giving it a try to fix the PS4 sign-in failed error. 

Follow the steps to rebuild the PS4 database:

• First, Power off the PlayStation completely.
• Then press the power button for 8 seconds or until you hear the two quick beeps.

• Now, using a charging cable > connect the dual shock 4 to your PS4 > hit the PS button.
• And scroll down to rebuilt database option > hit X.

Now if you are using the PS5 console then follow the steps given to rebuild the PS5 database.

It is estimated this works for you to fix the issue and you are now able to sign in to the PlayStation network, but if not, then head next solution.

Solution 5: Turn off the Media Server Connection option

Follow the steps to disable the media server connection option in your PlayStation settings, as this worked for many users.

Go to your console Settings > Network > click on the Media Server Connection > click disable option.

Solution 6: Restore PS4 to default

It is estimated after following the above-listed solutions. The PlayStation Network Sign-In Failed error is fixed. 

But if still your PlayStation is not letting you sign into the PlayStation network, follow the steps to restore PS4 to default. 

Please Note – Restore the PlayStation to default settings will erase entire data on the internal drive. So, please confirm on your internal drive you do not have important data. 

Follow the steps to do so:

• On your console, go to Settings > Initialization
• Then, choose to Initialize PS4 option > choose Full on the next page to execute a factory reset.

These full-proof methods are extremely capable of solving PlayStation sign-in issues.

People Also Ask:

1 - Why is PS4 failing to connect to PSN or Play-Station?

This may happen when you are not connected to the internet. First, try checking your selected wifi Network and make sure that you are not offline. You can also try shifting your router and modem or reset it

2 - How to Fix Can't sign into PlayStation because of an error that occurred?

To fix the error follow the steps given. Navigate and scroll down to Settings-> Account Management-> Sign Out and log out of your account. Please turn off your PlayStation entirely and try switching it on after some time. Then log into your account anew and start using it.

3 - How Do I Improve my PlayStation Network Connection?

You can improve PS4 WIFI connection speed by boosting the PS4 internet with the DNS, troubleshoot the network WIFI speed, use a wired connection, or set up the PS4 port forwarding.

Conclusion

So, this is all about the PlayStation network sign-in failed error,  here I tried my best to list down the complete information related to PlayStation failed to sign in problem

Follow the solutions listed one by one carefully. It is estimated one of our solutions works for you to fix PS4 sign in issues.

Moreover, feel free to scan your Windows system with the PC Repair Tool, to optimize the Windows 10 PC performance and fix common PC errors.

Also, if there is anything that I missed out on or you are having any query then write to us on our Facebook page, and don’t forget to like share, and follow it.

Good Luck..!