Netflix error code NW-2-5 is a common error occurred due to an internet connectivity issue or when your device is unable to establish a connection with the Netflix server.
The error code is a clear sign of the connectivity problem as it stops the Netflix website or the app from communicating with the servers. And as a result, the users are unable to stream their favourite content and see the error message on their screen Netflix Has Encountered an Error Code Nw-2-5.
Luckily there are fixes that work for any user to get past the error. But before starting with the solutions learn why you are seeing the Netflix code NW-2-5.
What Causes Netflix Error Code NW-2-5?
- Internet problem – The unstable or poor WIFI connection or the blocked Ethernet is the most common reason responsible for the error.
- Server outage issue – If the Netflix is under maintenance or currently down then the user’s possible face issues in streaming the content and might encounter an error code stating what the problem is.
- Connectivity problem – If Netflix is facing some sort of connectivity problem it blocks Netflix from establishing a connection with the server and as result, you are unable to stream connect and might end up seeing the code NW 2 5 on Netflix.
So, these are the common culprits responsible for the error message now follow the possible troubleshooting solutions to get past the error as soon as possible.
How to fix Netflix Error Code NW-2-5 on Windows?
Solution 1 – Restart Your Device
Many time due to internal issues or glitches the system start performing poorly and cause various issues and errors so here it is suggested to restart your device.
A simple rebooting on your device and letting the power drain completely reboot your Windows system and try launching Netflix to see if the error is resolved or not.
Solution 2 – Check Your Internet Connection
The Netflix Code NW-2-5 is a result of the connectivity problem. To check if your internet connection is working properly by following g the steps given below
- Check your device is connected to the local network
- Verify if your internet connection is running slow then it can ruin the streaming on Netflix and leads to the error message.
- If you are connected via Wi-Fi connection then switch to wired or the Ethernet connection which is without the any breakages
- Check you are connected to your router, if you are using a WIFI connection then move closer to the router to get fast and stable speed.
- Switch to different internet connections if available or use the mobile hotspot and launch the Netflix app or visit the Netflix website to check if the issue is related to the network.
- Check the speed of your internet by streaming other services like YouTube, Disney+ Hotstar For streaming the Netflix content you require a 5.0 Megabits/sec connection and 25 Megabits/sec for Ultra HD connection.
- Restart your router and modem and also check the cables are connected properly.
Moreover, you can also connect to your internet service provider, and make sure the network you are connected to supports Netflix streaming and does not block it from streaming properly.
Solution 3 – Bypass the Router
Check if you are using the wireless router which is connected to the modem, and then try connecting to the modem directly as this works for several users to solve the error.
Here you need an Ethernet cable to bypass the router.
- Shut down your device and plug your device directly into the modem via Ethernet cable.
- Now unplug your modem for 30-40 seconds and then plug it back.
- And start the device and launch Netflix to see if the error is solved or not.
If in case this won’t work for you to solve the error change the DNS settings and check if this works for you to solve the error.
Solution 4 – Change DNS Server to Public
You may see the Netflix error code NW-2-5, due to the DNS server outages as this prevents Netflix from streaming properly. So in this case switching to the public DNS server might also work for you to solve the error.
Follow the steps to change your DNS server to the public:
- Right-click on your network icon, on the taskbar then click on the Open Network & Internet settings.
- Then click on the Change adapter settings option
- Right-click on the active network and choose Properties
- Now choose the Internet Protocol Version 4 (TCP/IPv4) and click on Properties
- Next click on the Use the following DNS server addresses option, add the Google DNS server addresses and click OK.
- Preferred DNS server: 22.214.171.124
- Alternate DNS server: 126.96.36.199
Launch the app to see if the Netflix video streaming problem still appears or not.
Solution 5 – Check your Network Permit for Netflix Streaming
In some areas, the internet service providers try to stop Netflix from streaming properly which results in showing the error message Netflix has encountered an error code nw-2-5.
This generally occurs in the areas where the ISP networks are maintained badly or have limited bandwidth for handling the multiple steaming at once.
Also in some nations, Netflix is blocked for different reasons. So, it is really important to check you are not dealing with the connectivity problem between Netflix and your device as this stops you from streaming your favourite content and shows an error code.
Alternatively, you can use a VPN connection as this allows you to get unrestricted access and stream the Netflix content without seeing the error message.
How to Fix Netflix Error Code NW-2-5 Smart TV?
If you are getting the Netflix error code NW-2-5 on smart TV like LG, Samsung and others, then follow the below-given instructions and solve the error.
Solution 1 – Preliminary Fixes
The Netflix code NW-2-5 is related to a connectivity problem, so first, ensure your internet connection is working fine.
- Check your Internet Connection Speed – Here it is suggested to check the internet is running properly and stable to get uninterrupted internet flow. Try boosting the WIFI signal by switching your router from wireless devices like wireless speakers, smartphones etc. and prevent signal interference.
- Verify for the connectivity issues – If there is any blockage in the connectivity between your network connection and the Netflix you are most likely to see the error. If you are connected via public WIFI then this public internet block certain streaming applications. Not only this it also has limited bandwidth and this result is causing the error. Try to switch to a stable internet connection and then check if the error is resolved.
- Bypass your Router – many users managed to fix the error by bypassing the router so it is worth giving a try you can follow the steps listed above in (solution 3).
Solution 2 – Restart Smart TV
Restarting is a quick hack to solve various problems caused due to internal bugs and glitches. So power off your TV and then remove all the power cables.
Make sure to give a gap of 1 minute in between turning off the TV and detaching your power cable. After 1-2 minutes turn on your TV and launch the Netflix app to check if you are able to stream the content without seeing the error.
Solution 3 – British Telecom (BT) Internet Service Issues
The users who are running the BT internet service face issue in streaming the Netflix content and seeing the code NW 2 5.
The problem occurs because Netflix is blocked by British Telecom Parental control and in this case, you require altering the network configuration.
Follow the steps to do so:
- First, log in to the MY BT connection with your username & password.
- After the post is logged in, go to BT parental control option and then click on the Personalize your settings
- Now turn off the BT parental controls and modification to the configuration gets applied after 10-15 minutes.
Now check if the Netflix code NW-2-5 error is fixed on your smart TV or not.
How to Fix Netflix Error NW-2-5 Xbox One & 360?
Many users complained after seeing the Netflix Error Code NW-2-5 that they are unable to access their favourite gaming consoles like Xbox, Xbox One or an Xbox 360. So follow the below-given steps to do so:
Solution 1 – Preliminary solution
Check your internet connection is working fine and your network supports the network streaming. You can follow the above-given tips to verify your internet connectivity problem and test the internet speed.
Make sure you are having a stable and fast internet connection.
Restart the Home network – Restarting is always a good option and this may work in your case to circumvent the error.
- First, switch off and then unplug the Xbox as well as the network device like Router and modem for at least 30 seconds
- Start connecting the router and modem again and then wait for the light to start blinking again.
- Then turn on the Xbox device and connect Netflix again to see if the error is fixed or not.
Solution 2 – Confirm Xbox DNS settings
Follow the steps for confirming the DNS settings on Xbox.
- On your Xbox controller hit the Guide button and then click on Settings
- Next, click on the system settings and then click on the Network Settings, next choose your network
- Click on the Configure Network option and then on DNS Settings
- Next set your settings to Automatic
- And reboot Xbox
Follow the steps on Xbox One:
- On your console click on Menu and then click on Settings
- Now click on All settings and on Network than on Network settings
- Click on Advanced Settings
- Choose the DNS settings and select Automatic
- Now save your changes and reboot your system
- Save the changes and restart your device
Hope now the Netflix error code NW-2-5 is fixed.
Solution 3 – Confirm Xbox 360 DNS Settings
This step is for the Xbox 360 users who are unable to play games due to the Netflix error.
- First, check the Xbox 360 DNS configuration by hitting the main menu and choosing Settings.
- Now on your controller hit the Guide
- And click on Settings then on system settings
- Then click on Network Settings.
- Select the available network after that click on Configure Network.
- Choose Wireless Network then choose Test Xbox LIVE Connection.
- And select Continue.
Now after checking the Xbox 360 DNS configuration you need to confirm the settings of the DNS, follow the steps given to do so:
- On your Controller hit the Guide button
- Then click on settings and choose System Settings
- Now choose Network Settings
- And select network after that choose Configure Network
- Click on the DNS Settings and select Automatic
- Now switch off the Xbox 360 device, for 30 seconds after that turn it on.
Now try connecting to Netflix with the device and then relaunch to see if you still see the error.
Solution 4 – Connect the Xbox device straight to the Router
Doing this will help you to find out if the error is related to the router or the WIFI connectivity, so follow the steps given to do so:
- Turn off the gaming console and then plug in the Xbox device with the modem using the Ethernet cable
- Now unplug the modem and then after 1-2 minutes resume and wait for all the indicators to start blinking properly.
Now turn on the Xbox console and try connecting it with Netflix for streaming.
And if you are able to resume the steaming, then this means you are able to bypass the router and able to sync your Netflix with the modem successfully. In this case, it is clear the router is causing the problem.
Although if you are unable to stream Netflix then contact the ISP to solve the problem. So, connect with your internet service provider to solve the problem with the router by resetting or reconfiguring the router settings.
How to Fix Netflix Error Code NW-2-5 PS5, PS4 & PS3?
Netflix error code NW-2- 5 is also encountered by the PS3 as well as PS4 gamers. So below follow the steps you need to try.
Solution 1 – Preliminary Solutions
Just like other devices Xbox, smart TV, and Windows, the Netflix error code NW-2-5 on PlayStation also appear due to poor internet connection or if the network won’t support the Netflix streaming.
So, in this case, try the basic solutions like testing your internet connection, and also make sure Netflix is not blocked by your internet service provider.
You can follow the detailed steps of these universal solutions from the above section.
Now if you find these are not the culprit then start with the below-given solutions one by one to fix the error.
Solution 2 – Restart PlayStation
Follow the steps given below to reboot your PS4 and PS3 and check if this helps you to fix the error.
- Turn off and unplug your PS4 for at least 1 minute
- Then hit the power key on your console for discharging it completely.
- Now replug the PlayStation and then switch on your power button.
- And try streaming Netflix to see if the error is fixed.
Solution 3 – Check the DNS Settings of PS3/PS4
Here you need to examine the PlayStation 3 and PlayStation 4 DNS settings. Follow the steps to do so:
- Click on the PS3 or PS4 menu and then click on Settings
- Then click on Settings and select Network Settings after that click on Internet Connection Settings.
- Now choose Custom and then select the WIFI option.
- Here click on the WLAN settings to access the IP address settings, you will find the Security Setting, Password and SSID then under the WLAN section, choose Enter Manually option
- And in WLAN settings, for the operation mode click don Auto Detect option
- Here you need to head to the IP Address Setting and select Automatic.
- Now in automatic settings click on the DHCP hostname and select Do Not Set.
- Then click on the DNS Settings and select the Automatic option.
- Next click on the MTU Setting, and choose the Automatic option again.
- And click on the Automatic in both the DNS and MTU Settings, click on the Proxy Server Settings and select Do Not Use
- After that in Proxy Server Settings now click on the UPNP and select Enable.
- Next for saving your preference, click the X button
- As the Settings are saved, go back to Menu and select Test Connection. And locate the Test Connection to get Positive, relaunch Netflix and start streaming.
Solution 4 – Connect the PS to the Modem
Here you need to connect your PlayStation straight to the modem and check if this works for you to solve the error. So, in this situation follow the steps given:
- Power off the gaming console and then plug in the PlayStation directly to the modem using the Ethernet cable.
- Now unplug the modem and after a minute resume it now waits till you see the indicator starts blinking again
Turn your PS4 or PS3 whatever you are using and then connect Netflix for streaming. Check if you still see the error message error code NW-2-5 or not. If you are able to resume the streaming then it is clear the problem is with your router or the modem but if in case you are unable to stream then connect with your internet service provider to check what is causing the problem.
How to Fix Netflix Error NW-2-5 on Roku?
Many Roku steaming stick users reported they are seeing the error message The Netflix services have experienced an internal error” with the error code NW-2-5. Below follow the solutions given to solve the error.
Solution 1 – Check your Internet connection
The problem might be with your internet connection and this is what stops Netflix from streaming properly and showing the error code.
So, follow the steps given below:
- Check your network administrator has not blocked the Netflix application.
- Verify the Roku connection is properly synced with the internet connection, in this situation try the steps given”
- Click on the Roku Home screen and choose settings then click on Network
- Now click on Connection Status
- After that click on Network connection which is having a tick mark symbol.
- And select the network connection appearing on the right side of the screen.
Now if everything seems fine with the network connection but still seeing the Netflix error NW-2-5 then the problem must be something else.
Solution 2 – Reboot the Router & Modem
Try performing the hard reset of the home network like router and modem and then connect to Roku to check if the error is resolved or not.
- Turn off the Roku device and completely unplug it
- Now unplug your modem and router and wait for a while to drain out the power in it completely.
- Next plugin the router and then modem, wait till your light blinks on them.
- After that plugin the Roku as well and try Streaming Netflix
Check if the error appears or not.
Solution 3 – Deactivate & Reactivate Netflix App
Very first it is suggested to restart the Netflix app and resume it to see if the error is fixed but if still seeing the error, then try deactivating and reactivating your app as this worked for many users to solve the error.
Follow the steps to do so:
- Click on the Roku home screen and choose your Netflix app
- Now on the Roku remote control hit the Star key and choose the option Remove channel
- Then again choose Remove Channel for confirmation
- Again go to the Roku home screen and choose Streaming Channels.
- And choose the Movies and TV section for selecting Netflix.
- Click on Channel and then Add Channel
- After adding Netflix successfully sign in to the account for resuming Netflix again.
Solution 4 – Try Connecting Roku directly to the Modem
This simple trick will help you to check if the problem is with the router or with the WIFI. Follow the step to do so:
- First, switch off the Roku device and the plugin the device using the Ethernet cable to the modem
- Next, unplug the modem and after a minute or so connect it and wait still it blinks.
Switch the Roku device and then start Netflix for streaming to see if the error is fixed. If you are able to stream Netflix without seeing the error on Roku then it is clear the problem is with your router, so contact the Internet service provider for resetting or reconfiguring your router settings.
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So, this is all about the Netflix error code NW-2-5.
Here, I tried my best to list down the possible fixes to solve the error on different devices like Roku streaming stick, Windows, Smart TV, Xbox, PS4 etc.
Make sure to follow the solutions given as per your device and solve the problem in your case.
Hope the article works for you to solve the problem, you can now also connect with our experts on our Facebook page.
Hardeep has always been a Windows lover ever since she got her hands on her first Windows XP PC. She has always been enthusiastic about technological stuff, especially Artificial Intelligence (AI) computing. Before joining PC Error Fix, she worked as a freelancer and worked on numerous technical projects.