[Solved] How to Fix Netflix Video Streaming Problems on Windows 10 after Upgrade?

Netflix video lagging issue

Are you unable to enjoy Netflix App on your Windows 10 PC/Laptop?

If YES then you are at the right place, here in this blog you will learn the different tricks to solve playback issues, video lags behind, sound problem, video pauses while playing, Netflix unable to load the video, and more.

If you are trying to watch your favorite TV shows due to any of the above-discussed issues fails then you don’t need to worry as you can easily fix them and enjoy your video on Netflix.

According to some users they are facing video streaming on Netflix problems. No matter what is the problem, after applying the below-given solutions one by one you can get rid of all Netflix problems on Windows 10.

Common Signs of Netflix Windows 10 App Not Working Issue:

  • An error message is thrown by Netflix “Whoops, something went wrong (with any Error Code)”
  • While trying to open the Netflix app on Windows 10 then it crashes suddenly.
  • Won’t able to open the Netflix Windows 10 app
  • There is no sound or black screen Netflix Windows 10 app
  • Encountering “Sorry, there was a problem communicating with Netflix. Please try again. (T1)

Netflix issues on Windows 10 are very common; it may appear due to several reasons. Some of the common causes are graphics driver incompatibility, confliction in the audio driver, unsuited Windows 10 update and more.

So, have look at the several solutions to troubleshoot Netflix problems in Windows 10.

How to Fix Netflix Video Streaming Problems in Windows 10

1: Try to Update Video Players

Netflix gets unable to work efficiently when some of the supported apps get buggy or faulty, these app helps in online video streaming. So it is recommended to make sure entire video streaming products are up to date or not

Try updating some useful software on your PC/laptop like – try to update your DivX Web Player, Adobe Flash Player, Microsoft Silverlight, Quick Time player, etc (if they are installed on your system.)

Despite this,  it is also recommended installing the correct version app on your operating system to fix Netflix lagging Windows 10 issues. 

2: Turn off Hardware Acceleration 

Sometime, by turning off the hardware acceleration & rebooting your browser will help you to overcome Netflix stuttering Windows 10 issue.

Right-click on the Flash video that you are looking, and click on the Settings

After it, make sure that the box for Enable hardware acceleration is unchecked.

At last, click on Close and check if the Netflix app lagging Windows 10 issue is fixed or not

3: Clear Cache on Browser

If the web browser cache files, temp files, and cookies get overloaded then it can mess up with the working of a web browser. So, it is recommended to clean up  Windows computer unwanted files:


  1. In the browser bar, enter chrome://settings/cleaseBrowserData and hit Enter.
  2. Choose:
  • Browsing history
  • Download history
  • Cookies and other site and plug-in data
  • Cached images and files

After it, click on the Clear browsing data

In case other settings are similar, you should need to do this with all the other web browsers as well.

4. Deleting the mspr.hds file

As we know that the Videos streamed from Netflix are DRM protected. In order to stream DRM protected video, Netflix uses Microsoft PlayReady.

Sometimes due to the DRM protection, Netflix streaming issues may appear. In order to fix this issue, we will try to erase the mspr.hds file, by doing this we will force the Windows system to make a fresh one.

  • First, you have to open the File Explorer, and go through the C:\ProgramData\Microsoft\PlayReady\
  • Now, select the entire mspr.hds files, and press the delete button to delete them. You should also clean the Recycle Bin.
  •  Again, you have to delete the files present under  the C:\ProgramData\Microsoft\Windows\DRM
  •  At last, reboot your PC, and then open the Netflix app again.

5. Try to Reset the Netflix Windows app

In this method, we will try to reset the Netflix to its Default Settings.

  • Go to the Settings > Apps > Apps & Features
  •  Then, scroll down and find the Netflix Apps.
  •  Choose the Netflix app, and then click on the Advanced options.
  •  Again, find the Reset section and then click on the Reset.
  •  At last, you have to sign-in again after resetting the Netflix.

6. Check Use Software Rendering instead of GPU Rendering

If you are unable to watch Netflix content on the Microsoft Edge and Internet Explorer then you should follow the below-given steps carefully.

  • Open the Internet Explorer and from the right-top corner, click on the Settings tray icon and choose the Internet Options.
  •  Find out the Advanced tab then Accelerated graphics option.
  •  Choose the option: Use software rendering instead of GPU rendering.

  • At last, click OK and then restart the Internet Explorer or Microsoft Edge to apply the modified changes.

7. Modify the Audio Playback Settings

According to some users, they have solved the streaming issue by decreasing the bit rate of the audio playback. So, let’s try this trick and see what will happen.

  •  First, you have to find out the sound icon, this is present at the bottom right corner of the taskbar and choose Playback Devices
  • Chose your default playback device. It should be checked with a green circle with the right tick.
  • Select the Properties and click on the Advanced tab
  • Select the 16 bit, 44100 Hz (CD Quality) using the drop-down menu in Default Format
  • Click on the Apply and then chose Ok
  • At last, click on the Ok again

Check if the Netflix stuttering Windows 10 issue is resolved or not.

Some Other Solutions to Netflix Windows 10 App Not Working

  •  Try after rebooting Netflix App in Windows 10
  • Make sure that the Internet connection is working well, as slow internet connection might trigger the issue of communicating with the Netflix server.
  • Now set time zone & region settings
  • Make sure your Windows 10 system is updated, go to the Settings > Windows Update > Check for updates. And you can download and install updates in Windows 10.
  •  It is also recommended to update all the system drivers like graphics drivers, audio driver and more.
  • Try to Uninstall and then reinstall the Netflix app in Windows 10. To do this navigates to the Start menu > App Apps > Netflix app > Uninstall. After it, Start menu > Store > Type and Search “Netflix” > Choose and install Netflix. And try to use Netflix again.

Check Your Windows PC/Laptop Health

It is estimated the given solution works for you to fix Netflix queue streaming problem but if still encountering the problem then it might happen the issue is in your Windows system. Therefore is suggested to scan your system with the PC Repair Tool.

This tool is designed to deal with all kinds of PC related issues and fix fatal Windows errors. It scans your PC deeply and fixes all types of issues related to DLL error, BSOD error, registry corruptions, corrupt system files, and others.

This tool is very easy to apply, simply download, install and run the tool on your system and the rest is done by this software automatically. It also increases the Windows PC/laptop performance.

Get PC Repair Tool, to fix issues & errors in Windows PC 


All the above-given solutions are able to fix Netflix problems in Windows 10 PC or laptop, it is recommended to apply them one by one and check Netflix after applying every solution.

I hope the article works for you to resolve Netflix app lagging Windows 10 issue.

If you are having any queries or suggestion then feel free to write to us.

Good Luck..!