After the irritating Surface Pro 4 screen flickering issue many users are now struggling with the Surface Pro 4 won’t turn on the problem and reported about it on the official Microsoft Community.
I have a Surface Pro 4. It is not turning on suddenly.
I try to charge it, the connector LED shows solid white. But I think it is not charging the battery only. I have used my Surface Book charger with it as well with no result.
Can anybody help me here?
Posted By Microsoft
Well, Surface Pro 4 is a fourth-generation surface series Windows tablet similar to a laptop that is developed, designed, and produced by Microsoft.
But, after its launch sooner or later various issues are encountered by the users. So, if you are also dealing with the Surface Pro 4 not turning on the issue, then in this article you will get to know the possible solutions that worked for several users to turn on your Surface Pro device.
So, without wasting any time let’s get started…
What Do I Do If My Surface Pro 4 Won’t Turn On?
To fix Surface Pro 4 won’t turn on problem follow the fixes given one by one and
Table of Contents
Solution 1- Perform Reset
Many users reported performing reset fixes the Microsoft Surface Pro 4 won’t turn on issue. Performing a reset is not like other Windows devices, it is a two-button reset that will make everything work fine.
Here are the steps to perform the two-button reset:
- First of all, press & hold the power button for at least 30 seconds
- Once the Surface Pro is turned off, press the power button and the volume button together and hold for a minimum of 15 seconds
- Doing so the screen will flash the Surface logo, do not release the buttons for 15 seconds
- After you release both the power and volume button, wait for at least 10 seconds
Now, turn on the Surface Pro by pressing the power button normally and see whether it gets turned on or not.
If you have accidentally put your device into sleep mode then Surface Pro 4 won’t turn on at all, you just then have to wait for Microsoft to release a patch and fix this issue.
Solution 2- Drain the Battery
If your Surface Pro 4 does not turn on, then draining the battery may fix this problem. Many users have reported that draining the battery and disconnecting the device Surface Pro 4 from the power adapter will solve this issue.
This process might take a few hours, so it is advised to leave the Surface Pro 4 for more than 24 hours to let the battery drain completely.
After the battery got drained completely, connect your Surface Pro 4 tablet with a power adapter, and see if it gets turned on or not.
Solution 3- Make Sure the Charging Wire is Working
If the Surface Pro 4 won’t turn on even when it is on charging then you must check the charging cable.
See whether the small LED light which is at the end of the cable and the one connected to the device is continuous lighting or not.
If the charging cable light is on then there might be some other reason for Surface Pro 4 on turning on, maybe the device got damaged or corrupted, and if not then you need to change the cable.
Solution 4 – Turn On Surface with Hotkeys
To turn on the Surface device you can use hotkeys. In case you are using other keyboards attached to your Surface device then press the Windows + P key a couple of times.
If you are using a touch cover or type cover to operate Surface Pro 4 device then you need to press Windows + Shift + Ctrl + B key at the same time to fix the Surface Pro issue.
For tablet mode, press both the Volume up and down button three times back and forth to turn on the device.
After trying the hotkeys it is expected that your Surface device is turned on without creating any problem and you are able to work properly.
Solution 5 – Change the Battery
If still the Surface Pro 4 won’t turn on at all then you might need to change the battery.
First, try to charge the surface tablet for 30 minutes and then try to turn it on to check whether it starts working or not.
If not then changing the battery is the solution to turn on your Surface Pro 4. To replace the battery you have to visit the Microsoft website and first get to know information about the battery life.
Solution 6 – Disconnect All Surface Accessories
Disconnect all the surface device accessories/peripherals to fix Surface Pro 4 won’t turn on the problem.
Remove the power adapter, mouse, keyboard, external drive, and other accessories connected to Surface Pro 4.
After doing so, press the power button for about a minute, release it after 30 seconds and again press for 5-10 seconds. This will turn on the Surface Pro 4 device and will start working fine.
Solution 7 – Connect the Surface Pro to Another Power Outlet
Connecting the Surface Pro 4 to other power outlets worked for many users to fix the problem. To check if your surface device is connected to the power outlet where the other devices are connected then this may cause issues.
Try connecting the surface device to different power outlets where no other device is connected and then turn on your surface device.
After doing so check if it starts working again without any trouble.
Solution 8 – Cool Down your Surface Pro 4 Device
Due to overheating there are chances that your surface pro 4 does not turn on. Well, if you are continuously using your surface tablet then obviously it will get overheated and creates a problem.
Keep your surface tablet in a cold room for 30 minutes; let the system be cooled down and try to turn it on.
Though it can be a little weird workaround but it will be helpful to turn on the Surface device if the problem is because of overheating.
People Also Ask:
1 - Why Is My Surface Pro Screen Not Turning On?
There are few reasons due to why surface pro does not turn on such as overheating, the battery is drained out, charging cable not working or accidentally put the device into sleep mode.
You can simply turn on the Surface device by performing the two-button reset. Go through the first solution mentioned in this article to perform a reset.
2 - How Do I Know If My Surface Pro Is Charging?
There is only one way to know if your surface pro is charging or not. Select the battery icon and see if the power plug is next to it.
You can also see the small LED light on the charging cable as well as on the surface device. If the LED light on both sides is lighting then your surface pro is charging.
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Conclusion
That would be all.
I have mentioned the solutions that will help you overcome the Surface Pro 4 won’t turn on problem and make everything work fine.
After your issue is resolved try to update your system to prevent this problem to occur in the future. I hope that this article helped you in fixing the Surface Pro 4 not turning on issue.
In case the problem still persists after performing the solutions then there might be a hardware issue with the Surface device where you need to contact Microsoft for the advice.
Apart from this, if you feel like asking something then simply write to us on our Facebook page. We’ll be more than happy to help you.
Hardeep has always been a Windows lover ever since she got her hands on her first Windows XP PC. She has always been enthusiastic about technological stuff, especially Artificial Intelligence (AI) computing. Before joining PC Error Fix, she worked as a freelancer and worked on numerous technical projects.