FIXED “Your Credentials Are Incorrect or Have Expired”

Many users reported they see the error message “Your credentials are incorrect or have expired.” while logging into their account and the account gets suspended. The error message appears with the short description “your credentials are incorrect or have expired. please try again or reset your password” accompanied by the fixes that are not effective in solving the error.

The error is mostly related to Origin and Steam, platform and many users think their account must be hacked.

However, after investigating, it is found that the error appears due to the outage with the login servers from the gaming site or due to the security issues on the player’s end and therefore it is asked to re-login.

So, here we have outlined the possible fixes that work for you to get past the error your credentials are incorrect or have expired.

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What Causes Your Credentials Have Expired Error?

You might have typed in the wrong password.
Your password was changed but was not updated in an application.
This sort of authentication error can occur if a user does not have the correct permissions and attempts to update the settings.

How to fix “Your Credentials are Incorrect or Have Expired. Please Try Again or Reset your Password”?

Table of Contents

Solution 1: Restart your PC

Sometimes restarting your computer may solve your issue. So, give it a try by rebooting your PC. If this method does not work for you, then try the next method provided below.

Solution 2: Reset your account password

If the error message persists even after restarting your computer, Try to reset the password of your account. Here are the simple steps to follow:

Go to the login screen.
Click on “Forgot password.“
Enter your email address.
You will get an email with a link to reset your password.
Click on the link, and a new page opens.
Please create a new password, then confirm the password, and save it.

Solution 3: Clear browser cache

A cache is a high-speed data storage that stores data so that future requests for that data are served up faster by accessing the primary storage location of the data. Cached data allows you to reuse previously retrieved data efficiently. Sometimes, the browser’s cache may prevent you from logging in to your account and show the error message “your credentials are incorrect or have expired.” Here is how you can do it:

Open your browser.
At the top right, click on the three dots.

Click More tools >> Clear browsing data.
At the top, choose a time range.
If you want to delete everything, select All time.
Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

Click Clear data.

Solution 4: Clear your Origin platform cache

Clearing the cache is a very simple process that anyone can do. It will clear all the corrupted or glitched data that might result in Origin says password incorrect errors. To do so, follow the steps provided below:

If your Origin platform is running, close it.
Hold on to the Windows key + R.
In the command box, type %ProgramData% then click on OK.

Delete all the files and folders inside it except Local Content.

Solution 5: Uninstall antivirus

Antivirus programs usually help you to keep your computer secure from malware. However, sometimes they may also hinder the functioning of some of your applications. Hence, uninstall your antivirus program and try login in into your account and see if you get the same error message. Here are steps for how to uninstall antivirus from your computer:

Go to your Control Panel
Search for Add or Remove Programs utility
Find the antivirus program in the list of the installed programs on your system.
Select the antivirus program, which you are using and click on the uninstall option.

Apart from this, sometimes manual solutions do not work for you, because when installing any program our PC creates some unnecessary junk files for security reasons and when uninstalling the program the junk files are still present which causes problems. Therefore, it is recommended that you uninstall all junk files manually or you can use a third-party application to remove the program completely.

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Solution 6: Turn on two-factor authentication

Two-factor authentication is also known as 2FA. It adds an extra layer of security to your crucial online accounts by providing a separate unique code whenever you try to log in to your account. Codes are typically sent through text message or email. Although some games use standalone authenticators, regardless of the specific method, two-factor authentication ensures that even if someone gains access to your password, they will not be able to do much with it.

To activate 2FA:

Login to your account.
Go to security>> Login verification.
Please turn it on.

Solution 7: Contact the Support team

If none of the above-provided methods works for you, contact the particular gaming platform support team for help.

Final Thoughts

In this article, I provide all the possible solutions and information related to the “Your credentials are incorrect or have expired” issues. All the given solutions are well tested and easy to perform. So, use all the solutions one by one until you fix this issue.

Apart from this, you can use the advanced Game Booster to optimize your game performance. This tool can improve your game and offer a better gaming experience. Not only that, but it can also fix common game issues such as lag issues and low FPS.

Hope the information provided above works for you. If you have any questions related to this issue, please share them with us on our official Facebook page.

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Good luck!!!

Vikash Singh

Always up to help others with their PC-related issues, Jack loves to write on subjects such as Windows 10, Xbox, and numerous technical things. In his free time, he loves to play with his dog “Bruno” and hang out with his friends.