[Solved] How to Fix Netflix Video Streaming Problems on Windows 10 after Upgrade?

Netflix video lagging issue

Are you unable to enjoy Netflix App on your Windows 10 PC/Laptop? If yes then you are at the right place, here in this blog you will learn the different tricks to solve playback issue, video lags behind, sound problem, video pauses while playing, Netflix unable to load the video, and more.

If you are trying to watch any of your favorite TV show due to any of the above-discussed issue then you don’t need worry as you can easily fix them and enjoy your video on Netflix.

According to some users they are facing problems with their video streaming on Netflix. No matter what is the problem, as after applying the below-given solution one by one you can get rid of all Netflix problems on Windows 10.

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Some of the common Scenarios of Netflix Windows 10 App Not Working:

  • An error message is thrown by Netflix “Whoops, something went wrong (with any Error Code)”
  • When you try to open the Netflix app on Windows 10 then it crashes suddenly.
  • Unable to open Netflix Windows 10 app
  • There is no sound or black screen Netflix Windows 10 app
  • Sorry, there was a problem communicating with Netflix. Please try again. (T1)

Netflix issues on Windows 10 are very common; it may appear due to several cusses. Some of the common causes are graphics driver incompatibility problem, confliction in audio driver, unsuited Windows 10 update and more.

So, have look at the several solutions to troubleshoot Netflix problems in Windows 10.


Also Read: How to Fix Windows Update?


1: Try to update Video Players

Netflix gets unable to work efficiently when some of the supported app gets buggy or faulty, these app helps in online video streaming. So it is recommended to make sure that all video streaming products are updated or not to the latest version.

You need to update some of the important software on your system like – try to update your Adobe Flash PlayerDivX Web Player, Microsoft Silverlight, Quick Time player, etc (if these app are installed on your PC.)

It is also recommended to install the correct version for your operating system.


2: Turn off Hardware Acceleration 

Sometime, by turning off the hardware acceleration and rebooting your browser will help you to overcome from this issue.

Right-click on the Flash video that you are watching, and click on the Settings

After it, make sure that box for Enable hardware acceleration is unchecked.

At last, click Close to see if the issue is fixed.


3: Clear Browser Cache

If the web browser cache files, temporary files and cookies get overloaded then it can mess up with the working of a web browser. So, it is recommended to clean up unwanted files:


  1. In the browser bar, enter chrome://settings/cleaseBrowserData and hit Enter.
  2. Choose:
  • Browsing history
  • Download history
  • Cookies and other site and plug-in data
  • Cached images and files

After it, click on the Clear browsing data

In case of other settings are similar, you should need to do this with all the other web browsers.


4. Deleting the mspr.hds file

As we know that the Videos streamed from the Netflix are DRM protected. In order to stream DRM protected video, Netflix uses Microsoft PlayReady.

Sometimes due to the DRM protection Netflix streaming issue may appear. In order to fix this issue, we will try to erase the mspr.hds file, by doing this we will force Windows system to make a fresh one.

Step 1: First, you have to open the File Explorer, and go through the C:\ProgramData\Microsoft\PlayReady\

Step 2: Now, select the entire mspr.hds files, and press the delete button to delete them. You should also clean the Recycle Bin.

Step 3: Again, you have to delete the files present under  the C:\ProgramData\Microsoft\Windows\DRM

Step 4: At last, reboot your PC, and then open the Netflix app again.


5. Try to Reset the Netflix Windows app

In this method, we will try to reset the Netflix to its default Settings.

Step 1: Go to the Settings > Apps > Apps & Features

Step 2: Then, scroll down and find the Netflix Apps.

Step 3: Choose the Netflix app, and then click on the Advanced options.

Step 4: Again, find the Reset section and then click on the Reset.

Step 5: At last, you have to sign-in again after resetting the Netflix.


6. Check Use Software Rendering instead of GPU Rendering

If you are unable to watch Netflix content on the Microsoft Edge and Internet Explorer then you should follow the below given steps carefully.

Step 1: Open the Internet Explorer and from the right-top corner, click on the Settings tray icon and choose the Internet Options.

Step 2: Find out the Advanced tab then Accelerated graphics option.

Step 3: Choose the option: Use software rendering instead of GPU rendering.

Step 4: At last, click OK and then restart the Internet Explorer or Microsoft Edge to apply the modified changes.


7. Modify the Audio Playback Settings

According to some users, they have solved the streaming issue by decreasing the bit rate of the audio playback. So, let’s try this trick and see what will happened.

Step 1: First, you have to find out the sound icon, this is present at the bottom right corner of the taskbar and choose Playback Devices

Step 2: Chose your default playback device. It should be checked with a green circle with a right tick.

Step 3: Choose the Properties and click on the Advanced tab

Step 4: Choose the 16 bit, 44100 Hz (CD Quality) using the drop down menu in Default Format

Step 5: Click on the Apply and then chose Ok

Step 6: At last, click on the Ok again


Some of the other Solutions to Netflix Windows 10 App Not Working

1. Try after rebooting Netflix App on Windows 10


2. Make sure that the Internet connection is working well, as slow internet connection may trigger issue of communicating with Netflix server.


3. Set the time zone and region settings


4. Make sure your Windows 10 system is updated, go to the Settings -> Windows Update -> Check for updates. This step will automatically download and install updates in Windows 10.


5. It is also recommended to update all the system drivers like graphics drivers, audio driver and more.


6. Try to Uninstall and then reinstall Netflix app on Windows 10. To do this navigates to the Start menu -> App Apps -> Netflix app -> Uninstall. After it, Start menu -> Store -> Type and Search “Netflix” -> Choose and install Netflix. And try to use Netflix again.



All the above-given solution are able to fix Netflix problems in Windows 10 system or laptop, it is recommended to apply them one by one and check Netflix after applying every solution.

If you are still unable to fix the Netflix issue, then you need to apply the Windows 10 Repair Tool. This software is designed to deal with all kind of PC related issues. This application will scan your PC deeply and fix all types of issues related to driver issues, DLL errors, graphics issue, registry errors and more.

This tool is very easy to apply, simply download, install and run this tool on your system and the rest is done by this software automatically.

[Solved] How to Fix Netflix Video Streaming Problems on Windows 10 after Upgrade?
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[Solved] How to Fix Netflix Video Streaming Problems on Windows 10 after Upgrade?
Want to Fix Netflix Video Streaming Problems on Windows 10 after Upgrading your system. If yes then follow the given solution one by one..1: Try to update Video Players, 2: Turn off Hardware Acceleration , 3: Clear Browser Cache
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