The primary reason for the existence of artificial intelligence (AI) is to avoid human interference and, hence, human error. A study conducted by Vanson Bourne for the global technology sector showed human error to be the top reason for losses in production and manufacturing. The study further showed that 23% of unplanned downtime is caused by human error.
Artificial intelligence is the work of humans. So, if human beings are so prone to error, can they create an AI solution to remedy that? Can AI fix human error? Below are some examples of human error and instances that AI technology can help fix or improve.
Human error can come from wrongly written procedures, vague instructions, or a human’s choice not to follow the proper instructions. In case of an emergency, most procedures don’t contain measures to be undertaken. The human brain acts out what it thinks can work in an emergency, sometimes, failing miserably.
However, with AI, it’s possible to have multiple variables to detect and analyze a situation, then decide on the best course of action. Still, most failures arise from new and unpredicted situations that might need analyzing of endless possibilities. Here again, a human may be able to apply their intelligence and respond better and quicker.
Intellectual Overload Error
From AI statistics, automating tasks is a crucial use of AI across many industries. A human being is prone to issues related to being human, such as illness, ageing, fatigue, and stress. These factors affect a human’s decision-making process even while performing common tasks.
For example, an overly fatigued doctor can easily make a fatal mistake in diagnosing or treating a patient. Using AI in this situation can eliminate such an error as the doctor will only need to rely on the data provided, easing his work considerably.
The abovementioned factors don’t affect AI when it’s programmed correctly, eliminating errors arising from certain circumstances. Any industry aiming for high levels of accuracy can benefit from using AI. Machines perform as they’re programmed to, without being affected by any exterior factors.
Cyberattacks keep increasing by the day and causing businesses and governments unimaginable losses in data and monetary. A study conducted by IBM showed that 95% of cybersecurity breaches are caused by human error, which stems from unintentional actions or inaction.
Industries and businesses may never entirely fix the problems created by human error. This is because the human methods that can be employed take time and, still, leave room for more errors. Patches deployed by organizations don’t always reach every device as intended. AI technology offers a solution for such errors by managing vulnerabilities even before exploitation can occur.
As cybersecurity issues increase, AI deployment is an excellent solution to supplement human capabilities and offer better protection to systems and processes. The adoption of AI in cybersecurity can help in the elimination of patching, as well as human-induced errors.
Decisions And Response Time
A machine doesn’t need to think since it relies on the programmed algorithm to make a decision. Therefore, the decisions it makes are more accurate, fast, and unbiased. On the one hand, it may take quite some time for a human to evaluate a situation before responding appropriately. Also, they may get influenced by other factors, hindering their rational approach to a situation. AI technology is built to quickly analyze countless possibilities that humans can’t do when a decision needs to be made fast.
In marketing, for example, it has become harder to make decisions due to prevailing disruptive market forces. AI is used to analyze customer data from their search histories and predict their behaviour quicker than a person would. This can help a business make effective marketing decisions by constantly generating data to enable it to sustain itself in high and low seasons.
Availability To Perform Tasks
Unlike humans, a machine can work round-the-clock, without the need for a break or getting bored performing the same tasks over and over again. The growth of AI chatbots in businesses is an example of how AI can effectively fill the gaps left by humans.
Customers may need help anytime, whether it’s day or night. Human limitations, on the one hand, don’t allow them to work 24/7. AI machines are left to answer most common customer-related queries satisfactorily.
The System Design Itself
The debate on whether machines are smarter than humans has been a longstanding one because the one thing that could cause machine error is human error. Developers and coders are said to spend up to 20% of their time testing their systems to ensure they’re working as they should. But, that doesn’t mean that no coding problems arise; they often do.
As technology keeps evolving and becoming more complex, it’s unwise to rely on humans for software safety. Also, it’ll take an enormous amount of time to test and analyze an unlimited number of codes, trying to find errors. Humans need to stop worrying about AI taking over their lives and focus on creating smarter AI technologies to fix their errors. After all, errors that fail AI are caused by the human error itself.
Humans are prone to errors, making a mistake every other minute. The AI technology may help mitigate some known human errors and improve existing systems. Yet, there’s still the human factor in creating AI technology.
Another issue arises from the fact that AI machines can only function as they’ve been programmed to. They lack the intelligence and creativity to think on their own. In situations that need creativity, industries will still require human presence.
Taking a closer look at humans and AI technology, it’s evident that none can work without the other. However, a lot of human errors can be fixed by AI when it’s correctly programmed. Besides, AI has the power to execute tasks faster and more accurately than humans. It can help analyze large amounts of code in record time, helping alleviate unforeseen threats and potential errors before they happen.
The AI technology’s importance in running processes today is undeniable. However, the irony is that its capability to fix human error depends on humans.
Hardeep has always been a Windows lover ever since she got her hands on her first Windows XP PC. She has always been enthusiastic about technological stuff, especially Artificial Intelligence (AI) computing. Before joining PC Error Fix, she worked as a freelancer and worked on numerous technical projects.